Returns & Exchanges

At Soeur, we want you to be completely satisfied with your purchase. If your items are not quite right, you have 14 days from the date of delivery to return them for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the garments are in unworn, original condition.

3

Label and Post

Affix the prepaid shipping label provided in your portal request to the outside of the box and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our atelier receives and inspects your return, a refund will be issued to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing