Frequently Asked Questions

Everything you need to know about your Soeur shopping experience.

What is your shipping policy?

We offer standard and express shipping worldwide. Orders are typically processed within 24-48 hours, and delivery times vary by location between 3 to 7 business days.

How can I return an item?

You have 14 days from the date of receipt to return your items. Products must be in their original condition with all tags attached. Please use our online portal to generate a return label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I find my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results with our chart to ensure the perfect fit for our contemporary silhouettes.

Are your materials sustainably sourced?

Soeur is committed to responsible fashion. We prioritize natural fibers such as organic cotton, wool, and silk, and we work closely with our partners to ensure ethical manufacturing processes.

Can I modify or cancel my order?

Once an order is confirmed, we begin processing it immediately to ensure fast delivery. Therefore, we are unable to modify or cancel orders once they have been placed.